Term and Conditions

Last Updated: [Current Date]

Welcome to Cavallo Shop! These Terms and Conditions govern your use of our website and services. By accessing ridinghorseclothes.com and making purchases, you agree to be bound by these terms.

1. User Agreement and Acceptance

By using our website and services, you confirm that you:

• Are at least 18 years of age or have parental consent
• Agree to provide accurate and complete information
• Accept responsibility for all activities under your account
• Acknowledge that you have read and understood these terms

2. Products and Services Description

2.1 Product Information

Cavallo Shop specializes in premium equestrian apparel and equipment including:

• Riding gloves, boots, and protective gear
• Technical riding apparel and base layers
• Competition and training equipment
• Specialized riding accessories

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Product Images and Descriptions

We strive for accuracy in product images and descriptions, but slight variations may occur. Colors may appear differently depending on your display.

3. Ordering and Payment Terms

3.1 Order Process

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation with tracking information once dispatched.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing and Currency

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, errors, or changes in supplier costs.

3.4 Order Cancellation

Orders may be cancelled within 24 hours of placement by contacting our customer service team. Once an order has entered the shipping process, it cannot be cancelled.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders of $50 or more via EMS (15-25 business days after dispatch)

4.2 Shipping Areas

We ship worldwide except to Asia and select remote areas. Delivery times may vary depending on location and customs processing.

4.3 Delivery Responsibilities

Once products are delivered to the specified address, responsibility for the products transfers to you. We are not liable for products lost or stolen after delivery.

5. Returns and Exchanges

5.1 Return Eligibility

To be eligible for return or exchange, items must:

• Be returned within 15 days of receiving your order
• Be in original condition – unworn, unwashed, with all original tags attached
• Be in original packaging
• Include proof of purchase or order number

5.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Base Layers (due to direct skin contact)
• Body Protectors (safety equipment that must be properly fitted)
• Any used, worn, or damaged items
• Products without original tags or packaging

5.3 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days of receipt
2. Include your order number and reason for return
3. Wait for return authorization and instructions
4. Ship items to: 1903 Bashford Manor Lane, Louisville, US 40218

5.4 Refunds

Refunds are processed as follows:

• Credit Card Payments: 5-10 business days after return processing
• PayPal Payments: 3-5 business days after return processing

Original shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the customer’s responsibility.

6. User Responsibilities

6.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

6.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Provide false or misleading information

7. Intellectual Property

All content on ridinghorseclothes.com, including text, graphics, logos, and images, is the property of Cavallo Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Liability Limitations

8.1 Product Use

Equestrian activities involve inherent risks. While our products are designed for safety and performance, we are not liable for injuries resulting from product use. Riders should always use appropriate safety equipment and receive proper training.

8.2 Website Use

Cavallo Shop is not liable for:

• Temporary unavailability of our website
• Any indirect, incidental, or consequential damages
• Errors or omissions in website content

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or services is limited to the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved in the courts of Louisville, Kentucky.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Cavallo Shop for your equestrian needs. Ride on with confidence and style!