Shipping Policy

At Cavallo Shop, we understand that equestrian gear needs to fit perfectly for both comfort and performance. Our policies are designed to ensure you receive your premium riding apparel and equipment promptly, and that you’re completely satisfied with your purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Please note: We ship worldwide except to Asia and select remote areas. Delivery times may vary depending on your location and customs processing.

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

Returns & Exchanges Policy

We want you to be completely satisfied with your Cavallo Shop purchase. If you need to return or exchange an item, please review our policy below.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

• Items must be returned within 15 days of receiving your order
• Products must be in original condition – unworn, unwashed, and with all original tags attached
• Items must be in their original packaging
• A proof of purchase or order number is required

Return & Exchange Process

1. Initiate Your Return Request

   Within 15 days of receiving your order, please email us at [email protected] with the following information:

   Email Subject: Return/Exchange Request – Order #[Your Order Number]

   Email Content:
   Dear Cavallo Shop Team,
   
   I would like to request a [return/exchange] for my recent order.
   Order Number: [Your Order Number]
   Order Date: [Date of Order]
   Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
   Reason for Return/Exchange: [Please specify – Size issue, Damaged, Wrong item, etc.]
   Preferred Resolution: [Refund / Exchange for (specify product and size)]
   I confirm that the item(s) are in original condition with all tags attached and packaging intact.
   
   Thank you,
   [Your Full Name]

2. Receive Return Authorization

   Once we receive your request, our customer service team will review it and send you:

   • A Return Authorization Number
   • Detailed return instructions
   • The return shipping address: 1903 Bashford Manor Lane, Louisville, US 40218
3. Package and Ship Your Return

   Please ensure:

   • All items are in their original condition with tags attached
   • Include the original packing slip or order confirmation
   • Write the Return Authorization Number on the outside of the package
   • We recommend using a trackable shipping service for your return
4. Processing Your Return

   Once we receive your return package:

   • We will inspect the returned items within 3-5 business days
   • You will receive an email confirmation once your return is processed
   • Refunds or exchanges will be processed according to your request

Refund Information

Refund Timeline

• Credit Card Payments: 5-10 business days after we process your return
• PayPal Payments: 3-5 business days after we process your return

What Will Be Refunded?

• The full cost of the returned item(s)
• Original shipping fees are non-refundable (unless the return is due to our error)
• Return shipping costs are the responsibility of the customer

Exchange Process

If you’re exchanging an item for a different size or product:

• Follow the same return process outlined above
• Clearly state your exchange preference in your return request
• We will ship the replacement item once we receive and process your return
• Standard shipping charges apply for the new item

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged item or incorrect product
• We will cover return shipping costs and expedite your replacement

Thank you for choosing Cavallo Shop for your equestrian needs. Ride on with confidence and style!