Privacy Policy

Last Updated: December 2023

At Cavallo Shop, we are committed to protecting your privacy and ensuring the security of your personal information. As an equestrian retailer specializing in premium riding apparel and equipment, we understand the importance of trust and confidentiality in our relationship with riders worldwide.

1. Information We Collect

To provide you with the best possible shopping experience for your equestrian needs, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number, and shipping address (including our primary location at 1903 Bashford Manor Lane, Louisville, US 40218 for returns)
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order History: Records of your purchases, including Competition Jackets, Body Protectors, Riding Tights, and other equestrian gear

Technical Information

• Device Data: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping purposes (excluding Asia and select remote areas)

2. How We Use Your Information

We use your information to enhance your equestrian shopping experience:

• Order Processing: To fulfill your orders for equestrian equipment from Field Boots to Back Protectors
• Customer Service: To provide support through our dedicated team based in Louisville, Kentucky
• Personalization: To recommend products that match your riding style and preferences
• Security: To protect against fraud and unauthorized transactions
• Communication: To send order updates and respond to inquiries at [email protected]

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

• Payment Processors: With secure partners like Visa, MasterCard, JCB, and PayPal for transaction processing
• Shipping Providers: With logistics partners to deliver your equestrian gear worldwide
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Just as we craft our Body Protectors and Competition Jackets with premium materials, we protect your data with premium security measures:

• Secure Storage: Your data is stored on encrypted servers with limited access
• Payment Security: All financial transactions are encrypted using SSL technology
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law
• International Transfers: As we serve riders globally, your data may be processed outside your country of residence, always with adequate protection

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct any inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytical Cookies: Help us understand how riders use our site to improve our product offerings
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant equestrian products and offers

You can control cookie settings through your browser preferences. However, disabling cookies may affect your shopping experience.

7. International Data Transfers

As we ship equestrian gear worldwide (excluding Asia and select remote areas), your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

8. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us