FAQ

We specialize in high-quality equestrian gear designed for riders of all levels. Our menu includes items like All Season Gloves, Back Protectors, Base Layers, Body Protectors, Competition Jackets & Shirts, Country Boots, Field Boots, Fleece Jackets, Full Seat Breeches, Full Seat Riding Tights, Gilets, Half Chaps, Jodhpur Boots, Jodhpur Breeches, and Jumpers & Fleece Jackets. Each product is crafted to meet stringent quality standards, ensuring durability and comfort for every ride.

Absolutely! Our product range is tailored to support various equestrian activities. For example, our Competition Jackets & Shirts are perfect for the arena, while Base Layers and Fleece Jackets are ideal for casual trail rides. We focus on performance-driven designs that blend elegance with functionality, so you can ride with confidence in any setting.

We recommend referring to our detailed size charts available on each product page. If you need personalized advice, feel free to email us at [email protected] with your measurements, and our team will assist you in selecting the perfect fit.

We deliver globally to most regions, excluding Asia and select remote areas. Our commitment is to bring premium equestrian gear right to your doorstep, no matter where your adventures take you.

We offer two convenient shipping methods:

• Standard Shipping – $12.95: This option uses trusted carriers like DHL or FedEx and typically delivers within 10-15 days after dispatch. It’s great for items you need promptly, such as Body Protectors or Jodhpur Boots.
• Free Shipping – For orders over $50: We use EMS for this economical choice, with delivery in 15-25 days after dispatch. It’s perfect for stocking up on essentials like Base Layers or Full Seat Breeches.

Note that delivery times may vary slightly based on location and customs processing.

Orders are processed at our Louisville, Kentucky headquarters within 1-2 business days. We ensure every item meets our quality standards before dispatch, so you receive only the best.

Yes! Once your order is shipped, you’ll receive tracking information. We recommend using the carrier’s website (DHL, FedEx, or EMS) for real-time updates on your delivery.

Your satisfaction is our priority. If an item doesn’t meet your expectations, you may return it within 15 days of receipt. Please ensure the product is in its original condition. For assistance, contact our customer service team at [email protected].

To start a return or exchange, email us at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return address if needed.

For hygiene reasons, items like Base Layers or intimate apparel may not be eligible for return unless defective. Please check the product description or contact us for specifics.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected, ensuring a safe shopping experience.

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout process in the future.

If you face any problems during payment, first ensure your card or PayPal account is valid. If issues persist, email us at [email protected], and we’ll help resolve it promptly.

We’re always here to assist! Reach out via email at [email protected]. Our team based in Louisville, Kentucky, is dedicated to providing timely support.

Yes, we occasionally run promotions and offer free shipping on orders over $50. Stay tuned to our website or sign up for our newsletter to receive updates on exclusive deals.